What is the return policy?
You may return new and undamaged items in their original packaging within 15 days of order for a full refund less actual shipping and handling costs we've incurred. All returned materials are subject to a 30% restocking fee. We WILL NOT accept any returns beyond the 30th day of order. Customer is responsible for all shipping costs both ways if seller is not at fault including items that were sent as free shipping. The shipping cost to you will be deducted from your refund. The product Must be received in a good re-sellable condition. Natural stone products inherently lack uniformity and are subject to variation in color, shade, finish, etc. It is recommended to blend tiles from different boxes when installing. Natural stones may be characterized by dry seams and pits that are often filled. The filling can work its way out and it may be necessary to refill these voids as part of a normal maintenance procedure. All natural stone products should be sealed with a penetrating sealer. After installation, vendor disclaims any liabilities.
Please note: Samples, Clearance Items and Grout are not returnable.
Have more Questions? Please contact us at firstname.lastname@example.org and we will be happy to answer them for you.